Where do most engagements start?+
With the four-week engagement. We agree on one outcome, get read access to the sources, build the workflow, and leave your team with the data, tests, and documentation. If you want us to keep it current or move to the next item, the retainer starts at $5,000 a month.
How does the first-week guarantee work?+
The guarantee applies to the four-week engagement. If you are not happy after the first week, tell us before week two starts. We stop the engagement and refund 75% of the fee.
Do you charge per seat?+
No. We charge for the work, not the number of people involved. Your whole team can participate without changing the price.
What does Loom cost to run?+
You pay $250 a month to us and pay Anthropic separately through your own API key. The plan includes unlimited teammates and questions. We will help you connect the key.
Can you see our questions?+
Yes. Loom uses our public catalog, so you do not upload company data. We read the questions to improve coverage. If your questions must stay inside your network, choose the platform license.
Is there a free trial?+
No. Loom is month to month, so you can try it for one paid month and cancel before the next. Larger engagements start with a defined four-week scope instead of a free pilot.
How does the retainer scale?+
$5,000 a month means we work on one outcome at a time. $10,000 means we work on two at a time. When one is finished, we take the next item from the backlog.
What do we get each month?+
Completed outcomes, plus the backlog, strategy, training, and documentation needed to keep the work useful. Each month we summarize what changed, what was decided, and what comes next.
What do we keep afterwards?+
All of it: sourced data, tests, workflows, documentation, and the record of what was decided. We attach sources and dates so your team can check the work later.
Can we start with a different option?+
Yes. Start with the option that fits: public data, Loom, monitors, a four-week engagement, the retainer, or the platform license.